The Essence of Work Informatics
Familiarize yourself with Work Informatics concepts, principles and theories. Understand the system as a whole, its architecture and the relation to work itself, workers (actors), tools and management. Identify individuals, actors, workers, and the humanistic dimension, and fit these to business and services. This includes following courses:
Knowledge Work - Anne's story
OBJECTIVES: After completing the lectures of the course the students understands the basic premises of work design, process design and design of collective work, and the ways to find ways to implement the necessary changes and find the discrepancies and anomalies of work practices and designs to alter successfully ICT-supported human activities in and between organizations.
CONTENTS: The course looks into applying information technology in the context of human activity - in work and in business along five themes: individual's work, collective work, services as reciprocal collective work, knowledge, skill, responsibility, and change. Central frameworks of the course are process design, activity theory, work practices development and Viable Systems Model for systemic change and change management in the context of ICT and human activity systems.
OBJECTIVES: After completing the course the students know and can apply the most common architecture design principles for developing, maintaining and changing ICT-asset portfolio and understands the role of governance in transparent management of related activities.
CONTENTS: The course covers the basic approaches of describing and managing the business alignment of information assets for an organization. This includes ’as-is’ and ’to-be’ business, application, information and technology architectures, as well as the governance models for designing and managing enterprise architectures for interoperability requirements.
Management of ICT Services - Matti's story
OBJECTIVES: The student knows what are the typical IT services and understands the challenges and requirements in providing those services. She or he understands the influence of business strategy and the nature of the company on IT services. She or he has basic knowledge on relevant models of this field presented both in the literature and in standards (e.g. ISO) and frameworks (e.g. ITIL).
The alignment of IT in business is maybe the most crucial aspect of IS success. In this course we deal with the information management (IM) of a company We discuss the sensitive relationships between the IT department and the user organization, and domains of responsibilities of both parties. We look at the IM function's role as a middleman between top management, line management, users, and outside IT service providers. We discuss SLM (service level management) as a possible solution to the problem of balancing growing demands and tightening cost constraints. The SISP approach will also be discussed. During the course we reveal the tasks and services offered by the IM function, such as the purchasing, maintenance and recycling of servers, workstations, networks and software, help desk services, and the management of end-user computing. We also look at the typical status and organization options of the IM function in companies, and the centralizing/decentralizing problem in that context. Total or selective outsourcing will be taken into consideration as an organization option. IT services management frameworks like ITIL and CobIT will be introduced.
Management of IS Projects - Olga's story
OBJECTIVES: The aim of the course is to give the student the basic collection of skills, tools and methods to be used in managing (information systems) development projects. After the course the student has these basic skills with which to start working in projects in organizations.
The course comprises weekly exercises in a virtual learning environment. In each week, students are expected to prepare one project planning document, e.g. project proposal. Small group discussions concentrate on analyzing problems and challenges in different types of IS/IT projects. The term paper comprises an essay about tasks and responsibilities of a project manager and a self-evaluation of how the student would qualify as a project manager. The exercises are all made in a virtual learning environment. Students participating in the course should ensure that they reserve sufficient time for making the exercises during the course period.
Work System Development Exercise Projects - make visible, make sense, make difference!
OBJECTIVES: The purpose of this exercise is to put into practice the knowledge acquired in the advanced courses.
CONTENTS: The project is about advanced practical work suitable for the cultivation of holistic information systems development practices. The study of object can be for example a customer project from ICT-portti.
TEACHING METHODS: Working in pairs or in small group (2-5 members). The supervisor approves the final document and presentation.