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WI Pro of the Season: Erkki Kallio, COO 1.10.2013

The series of Work Informatics Professionals at business and academia: person, skills, heart and motivation of an ICT expert continues.
Previous WIPro's: Anne Koskinen-Kannisto, Matti Toivonen, Pekka Tetri, Jani Koskinen, Olga Moiseeva, Katriina Korenius, Jonni Henttinen, Adil Umer, Sari Ahonen, Henry Sandell, Henrik Lintunen, Zulfiqar Ali Raffad, Jennifer Ståhlberg, Bahadir Gürkan, and Janne Pitkänen.
See also titles of WI Pros and Pro's at WI-LinkedIn.

WI Pro Jonni Henttinen How do I see IT in everyday life?

One of the important things taught in the WI-program is to view IT as a tool, not as an automatic solution to every problem. So I try to view IT as a tool to accomplish work tasks and make my free time easier. In reality, those tools are not just tools any more, they are part of my life. I use IT all the time in my everyday life, from creating shopping lists for grocery shopping to watching TV-series in online streaming services and having video conferences with friends, family and clients.

Especially the importance of mobile devices has grown in the past couple of years. Mobile networks are getting faster and more reliable and more and more actually good software is being developed for all the major mobile platforms. These advances in technology have made it possible to develop different cloud services to mobile platforms. I listen to all my music from cloud services, whether I’m at home, at the gym or commuting. GPS app tracks my movements and finds me the best route while driving in a car to meet a client, or mountain biking somewhere in the forest. So a tool is a tool – but I couldn’t live my everyday life without it anymore.

What my current work is about?

I work as a Chief Operating Officer at Sofokus Oy that develops different internet based software services to B2B and B2C needs. My main job is to take care of our project management and customer relations. For example, I make sure the requirements gathering is done in a suited way for the project in question and that all the requirements are met at the end of the project.

I’m also making sure that the customers and our software engineers understand each other through me. It’s my job to understand the business needs of the customer, but I also need to be able to understand the technical restrictions and possibilities and communicate about them with our developers. I guess you could say that I work as an interface between client needs and technological developer jargon. So the biggest part of my job is communication, and choosing the right information and tools to communicate.

What WI at Work means to me?

WI at work is about understanding the customer’s business needs, and then defining what the customer really needs from an internet service. In the beginning of a new project, I try to understand what is in the core of the business and create a holistic view of the working environment with its phases, tasks and processes.

Customers don’t always truly know what they want, so it’s important to understand how they do business and choose the approach that gives the best benefits for the customer. Only after that, it’s about choosing the technologies and platforms that best suit the needs. Creating use case scenarios is a great tool to understand the workflow. With use case approach, it’s also possible to pinpoint the problem areas.

Me and my future

IT and different technologies are developing rapidly, so the way I see it, people need to also develop themselves to keep up with the changing world. The best part about this is, I will never be bored about my line of work, because there’s always something new around the corner. And I feel like I have the best seats in the house, because I get to see the development from business and technological point of views. 

Sincerely,Erkki Kallio
Sofokus Oy